Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Are you looking for a solution for your charter fleet or want to use Smartboatia in another B2B context? Awesome!
Required fields are marked with an asterisk*
{"xsrfToken":"e5b5ef74732d31c0243ff5c3a07ff42b3f96701c_lout","branding":{"id":"2","key":"sm","name":"Smartboatia Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00bede","headerLinkHoverBGColor":"#00bede","headerBadgeColor":"#00bede"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/610b0645-d21e-40f8-8d7d-773c24e50404/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTQ4MjEyOC1jNDY5LTQ0NWQtYTI5MS02MzNlZjRjYjAwNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxMGIwNjQ1LWQyMWUtNDBmOC04ZDdkLTc3M2MyNGU1MDQwNCI6WyJyZWFkIl19LCJleHAiOjE3NjkwNzAyODQsIm5iZiI6MTc2OTA2OTY4NH0.dkBUgfyDubz9XV2EV2aAh6B11gLQrLVR-XnklJIr5NQ&client=89482128-c469-445d-a291-633ef4cb0049&mode=fit","logoId":"610b0645-d21e-40f8-8d7d-773c24e50404","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Smartboatia Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei der Smartboatia Hilfe Support","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Smartboatia Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003740","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c59e90b1-ea04-4983-9158-0f7c19cc5958/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTQ4MjEyOC1jNDY5LTQ0NWQtYTI5MS02MzNlZjRjYjAwNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1OWU5MGIxLWVhMDQtNDk4My05MTU4LTBmN2MxOWNjNTk1OCI6WyJyZWFkIl19LCJleHAiOjE3NjkwNzAyODQsIm5iZiI6MTc2OTA2OTY4NH0.v7u851QX_dpIDinu5UmdINyUZlcuKzMfmrvHZYu-MF4&client=89482128-c469-445d-a291-633ef4cb0049&height=300&mode=fit","bannerMediaApiFileId":"c59e90b1-ea04-4983-9158-0f7c19cc5958","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sm","projectId":10003,"serviceDeskId":2,"name":"Smartboatia Support","description":"<p>Welcome Sailor!</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"35","name":"B2B Sales Inquiry","descriptionHtml":"","callToAction":"B2B Sales Inquiry","introHtml":"<p>Are you looking for a solution for your charter fleet or want to use Smartboatia in another B2B context? Awesome!</p>","icon":10522,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[15],"key":""},{"id":"36","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Any new functionality you'd like to see? Let us know and we'll consider it for future versions.</p>","icon":10535,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[15],"key":""},{"id":"32","name":"Report An Issue","descriptionHtml":"","callToAction":"Report An Issue","introHtml":"<p>Let us know if something isn't working properly. We aim to resolve it quickly.</p>","icon":10540,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[15],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"7","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"4","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"30","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"27","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"28","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"29","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"22","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"20","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"General Smartboatia Support"}],"orderMapping":{"15":[36,32,35],"13":[32],"14":[27],"4":[4,27,28],"11":[27,28],"5":[4,20,22,28],"6":[7,13],"9":[20,27,29],"10":[27,28,29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2999b36c-386a-32ff-9f26-c6a819a94519","appLinkName":"System Confluence","appLinkUrl":"https://smartboatia.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Smartboatia Knowledge Base","spaceUrl":"https://smartboatia.atlassian.net/wiki/spaces/SKB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://smartboatia.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTQ4MjEyOC1jNDY5LTQ0NWQtYTI5MS02MzNlZjRjYjAwNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNzA4ODQsIm5iZiI6MTc2OTA2OTY4NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.aDJpqcNJC5Yf9Ctp0NDZfBsvAV1s0OxkR5mTo9yOPks","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"89482128-c469-445d-a291-633ef4cb0049","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":35,"projectId":10003,"issueType":{"id":"10012","name":"[System] Service request"},"form":{"name":"B2B Sales Inquiry","descriptionHtml":"","callToAction":"B2B Sales Inquiry","intro":"<p>Are you looking for a solution for your charter fleet or want to use Smartboatia in another B2B context? Awesome!</p>","instructions":"","icon":10522,"iconUrl":"https://smartboatia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/35","calendarParams":{"firstDay":0,"date":"2026-01-22T09:14:44+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2999b36c-386a-32ff-9f26-c6a819a94519","appLinkName":"System Confluence","appLinkUrl":"https://smartboatia.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Smartboatia Knowledge Base","spaceUrl":"https://smartboatia.atlassian.net/wiki/spaces/SKB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://smartboatia.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTQ4MjEyOC1jNDY5LTQ0NWQtYTI5MS02MzNlZjRjYjAwNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNzA4ODQsIm5iZiI6MTc2OTA2OTY4NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.aDJpqcNJC5Yf9Ctp0NDZfBsvAV1s0OxkR5mTo9yOPks","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"89482128-c469-445d-a291-633ef4cb0049","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}